Effective Date: September 4, 2025
Our Shipping Commitment
At Razmataz Comics, we understand that getting your collectibles, games, and custom items quickly and safely is important to you. We’ve designed our shipping processes to ensure your items arrive in perfect condition while maintaining reasonable delivery timeframes for different product categories.
Processing Times by Product Category
Comics and Collectibles
Processing Time: 48 Hours
- All comic books and collectible items ship within 48 hours of order placement
- Orders placed before 2:00 PM EST typically ship same business day
- Weekend orders process on the next business day (Monday)
- Special handling included for valuable and fragile collectibles
Model Trains, Games, and General Merchandise
Processing Time: 5-7 Business Days
- N-scale trains, board games, card games, and accessories
- Standard processing allows for careful packaging and quality checks
- Expedited processing available upon request (additional fees may apply)
- We’ll notify you if processing will exceed 7 days
3D Printing Services
Standard 3D Prints: 48 Hours
- Simple prints and in-stock designs
- Standard materials and colors
- Basic finishing included
Custom and Special Orders: 2-3 Weeks
- Complex custom designs requiring modeling time
- Special materials or colors not in stock
- Items requiring advanced finishing or painting
- Multi-part assemblies or large prints
- We’ll provide specific timeframes when you place your order
Special Orders and Pre-Orders
Processing Time: Variable
- Items not currently in stock
- Special orders from manufacturers or distributors
- We’ll provide estimated timeframes at time of order
- You’ll be notified of any delays or changes
Shipping Methods and Transit Times
Domestic Shipping (United States)
Standard Ground Shipping
- Transit Time: 3-7 business days depending on distance
- Cost: Calculated by weight and destination
- Tracking: Included with all shipments
- Insurance: Available for orders over $100
Expedited Shipping Options
- 2-Day Express: 2 business days after processing
- Next Day Express: 1 business day after processing
- Saturday Delivery: Available for express services
- Additional fees apply for expedited services
International Shipping
- Processing Time: Standard category times + 1-2 additional days for customs documentation
- Transit Time: 7-21 business days depending on destination
- Customs: Customer responsible for duties, taxes, and customs fees
- Restrictions: Some items may not be available for international shipping
- Documentation: All required customs forms included
Shipping Costs
Domestic Shipping Rates
- Comics (up to 5 issues): Starting at $4.99
- Single Board Games: Starting at $7.99
- Model Trains: Starting at $6.99
- 3D Printed Items: Starting at $5.99
- Large Orders: Calculated by weight and dimensions
Free Shipping Promotions
- Domestic Orders Over $75: Free standard ground shipping
- Comics Over $50: Free shipping on comic-only orders
- Promotional Periods: Special free shipping events announced via email
International Shipping
- Calculated based on destination, weight, and service level
- Express international options available
- Estimated costs shown at checkout before payment
Packaging Standards
Comic Books and Collectibles
- Individual comics shipped in rigid cardboard mailers
- Multiple comics secured with acid-free boards and bags
- Collectible figures packed with bubble wrap and rigid boxes
- Fragile items receive extra protective packaging
- “Do Not Bend” stickers on all comic shipments
Model Trains and Precision Items
- Original manufacturer packaging when possible
- Additional bubble wrap and cushioning materials
- Sturdy boxes sized appropriately for contents
- Fragile stickers and handling instructions included
Board Games and Boxed Items
- Shrink-wrapped games protected with corner guards
- Additional outer box for expensive or large games
- Padding to prevent shifting during transit
3D Printed Items
- Custom protective packaging based on item fragility
- Anti-static bags for electronic components
- Assembly instructions included when applicable
- Test prints quality-checked before shipping
Order Tracking and Communication
Tracking Information
- Tracking numbers provided via email within 24 hours of shipment
- Real-time tracking available through shipping carrier websites
- Delivery confirmation required for all shipments
- Signature confirmation available upon request
Communication Updates
- Order confirmation email sent immediately upon purchase
- Processing updates for custom 3D printing orders
- Shipping notification with tracking information
- Delivery confirmation when available from carrier
Shipping Addresses and Requirements
Address Requirements
- Complete and accurate shipping addresses required
- We are not responsible for delays due to incorrect addresses
- Address changes must be requested before order ships
- P.O. Boxes accepted for most items (some restrictions apply)
Multiple Shipping Addresses
- Different items can be shipped to different addresses
- Additional shipping charges apply for multiple destinations
- Perfect for gifts or business purchases
Special Handling Services
High-Value Items (Over $500)
- Automatic signature confirmation required
- Adult signature required for items over $1,000
- Insurance included at no additional charge
- Extra secure packaging standards
Fragile and Collectible Items
- “Fragile” and “Handle with Care” stickers
- Double-boxing for extremely valuable items
- Photo documentation of packaging process available upon request
Shipping Restrictions
Items We Cannot Ship
- Hazardous materials or chemicals
- Items prohibited by shipping carriers
- Certain international destinations may have restrictions
Seasonal Considerations
- Holiday shipping deadlines clearly communicated
- Weather delays during winter months possible
- Summer heat restrictions for certain materials
Lost, Damaged, or Delayed Packages
Our Responsibility
- We pack all items with care using appropriate materials
- Insurance claims filed on your behalf for damaged items
- Replacement items sent immediately when possible
- Full investigation of shipping problems
Reporting Issues
Contact us immediately if:
- Package appears damaged upon delivery
- Items are missing or incorrect
- Delivery is significantly delayed beyond estimated timeframe
Contact Information:
- Email: support@razmatazcomics.com
- Include: Order number, tracking number, photos of damage
Resolution Process
- Report Issue: Contact us within 48 hours of delivery
- Investigation: We’ll work with shipping carrier to investigate
- Resolution: Replacement, refund, or insurance claim as appropriate
- Timeline: Most shipping issues resolved within 3-5 business days
Military and APO/FPO Addresses
- We proudly ship to military addresses worldwide
- Standard domestic rates apply to APO/FPO addresses
- Extended transit times expected for overseas military bases
- Special care taken with military address formatting
Business and Wholesale Accounts
Business Shipping Benefits
- Volume discounts on shipping for regular customers
- Account management for frequent orders
- Customized packaging options available
- Net payment terms available for qualified businesses
Holiday and Peak Season Shipping
Holiday Deadlines
- Specific cutoff dates published during holiday seasons
- Expedited shipping recommended for holiday gifts
- Processing times may be extended during peak periods
Peak Season Considerations
- Comic convention seasons may see increased volume
- New product releases may cause temporary delays
- Advanced notice provided for any seasonal changes
Contact Information
Shipping Questions
Email: support@razmatazcomics.com
Response Time: Within 24 hours during business days
Include in your message:
- Order number
- Specific shipping concerns or questions
- Requested delivery timeframe if urgent
Address Changes and Special Requests
Email: support@razmatazcomics.com
Subject: “Shipping Address Change” or “Special Shipping Request”
Expedited Processing Requests:
- Contact us before placing order when possible
- Additional fees may apply
- Subject to availability and current workload
Business Information
Ship From Location:
Razmataz Comics
5121 Misty Creek Drive
Loveland, Ohio 45140
Business Hours for Shipping:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday: 9:00 AM – 2:00 PM EST (Processing Only)
Sunday: Closed
Questions about shipping? Contact our support team at support@razmatazcomics.com. We’re here to ensure your items arrive safely and on time!