Payment Methods & Security

Effective Date: September 4, 2025

Your Security is Our Priority

At Razmataz Comics, we take the security of your payment information seriously. We use industry-leading payment processors and security measures to ensure your transactions are safe, secure, and convenient.

Accepted Payment Methods

Credit and Debit Cards

Powered by WooCommerce Payments

We accept all major credit and debit cards:

  • Visa (including Visa Debit)
  • Mastercard (including Mastercard Debit)
  • American Express
  • Discover
  • JCB
  • Diners Club

Features:

  • Instant payment processing
  • Secure tokenization of card information
  • Support for international cards
  • Built-in fraud protection
  • No additional fees for standard card processing

PayPal

Complete PayPal Integration

  • PayPal Account: Use your existing PayPal balance or linked payment methods
  • PayPal Credit: Finance your purchase with PayPal’s credit options (where available)
  • Pay in 4: Split your purchase into 4 interest-free payments (on eligible orders)
  • PayPal Guest Checkout: Pay with credit/debit card through PayPal without creating account
  • PayPal Buyer Protection: Additional purchase protection through PayPal

Digital Wallets

  • Apple Pay: Quick checkout with Touch ID or Face ID on compatible devices
  • Google Pay: Fast checkout with your saved Google payment methods
  • Shop Pay: Accelerated checkout with saved payment and shipping information

Payment Security Features

Industry-Standard Encryption

  • SSL/TLS Encryption: All payment data transmitted using 256-bit SSL encryption
  • PCI DSS Compliance: Our payment processors maintain PCI Data Security Standard compliance
  • Tokenization: Your card information is converted to secure tokens, never stored on our servers
  • Secure Checkout: Protected checkout pages with security indicators

Fraud Protection

  • Real-Time Monitoring: Advanced fraud detection algorithms monitor all transactions
  • 3D Secure Authentication: Additional verification layer for supported cards
  • Risk Assessment: Automatic risk scoring for suspicious transaction patterns
  • Manual Review: High-risk orders reviewed manually before processing

Data Protection

  • No Card Storage: We never store your complete credit card information
  • Secure Servers: Payment processing occurs on secure, PCI-compliant servers
  • Limited Access: Payment data accessible only to authorized payment processors
  • Regular Security Audits: Ongoing security assessments and updates

When Payment is Charged

Immediate Payment Items

Payment charged at time of order:

  • Comics and collectibles in stock
  • Board games and card games ready to ship
  • N-scale trains and accessories in inventory
  • Standard 3D printed items (48-hour processing)
  • Digital products and gift certificates

Pre-Orders and Special Orders

Payment charged when item ships:

  • Comic book pre-orders from publishers
  • Special order items not currently in stock
  • Limited edition or exclusive items with future release dates

Exception: Custom 3D printing orders are charged immediately due to immediate material and design costs.

Custom 3D Printing Services

Payment timing:

  • Standard Orders: Full payment charged at time of order
  • Large Custom Projects: 50% deposit required, balance due before shipping
  • Design Services: Payment for design work charged upon project acceptance
  • Rush Orders: Full payment plus rush fees charged immediately

Payment Processing Information

Transaction Processing

  • WooCommerce Payments: Transactions processed instantly during checkout
  • PayPal: Immediate processing through PayPal’s secure systems
  • Authorization: Funds authorized immediately, captured when item ships (where applicable)
  • Confirmation: Email confirmation sent immediately after successful payment

International Payments

  • Currency: All prices displayed and charged in US Dollars (USD)
  • Currency Conversion: Your bank or card issuer handles currency conversion
  • International Fees: Foreign transaction fees may apply (charged by your bank)
  • Supported Countries: We accept international credit cards from most countries

Failed Payment Resolution

If a payment fails:

  1. Immediate Notification: You’ll be notified immediately of payment failure
  2. Retry Options: Opportunity to update payment information or try different method
  3. Order Hold: Order placed on hold until successful payment received
  4. Automatic Cancellation: Orders cancelled after 48 hours without successful payment

Refund Processing

Refund Methods

Refunds processed to original payment method:

  • Credit Cards: 3-5 business days to process, 5-10 days to appear on statement
  • Debit Cards: 3-5 business days to process, 1-3 days to appear in account
  • PayPal: Instant refund to PayPal account balance
  • Digital Wallets: Processed according to wallet provider’s timeframe

Partial Refunds

  • Available for partial returns or shipping cost adjustments
  • Processed using same method as original payment
  • Notification sent when refund is initiated

Subscription and Recurring Payments

Future Subscription Services

Note: We may offer subscription services in the future for:

  • Monthly comic box subscriptions
  • Regular model train deliveries
  • Gaming supply subscriptions

When available:

  • Clear subscription terms and cancellation policies
  • Secure recurring payment processing
  • Easy subscription management through your account
  • Advance notice of any subscription changes

Payment Disputes and Chargebacks

Dispute Resolution

Before filing a chargeback:

  1. Contact us directly at support@razmatazcomics.com
  2. We’re committed to resolving payment disputes quickly and fairly
  3. Most issues can be resolved within 24-48 hours
  4. Full cooperation with legitimate dispute investigations

Chargeback Protection

  • Detailed transaction records maintained for all purchases
  • Shipping and delivery confirmation for dispute resolution
  • Prompt response to chargeback inquiries
  • Clear communication throughout dispute process

Account Security Best Practices

Protecting Your Account

We recommend:

  • Use strong, unique passwords for your account
  • Log out of your account when using shared computers
  • Monitor your payment statements regularly
  • Contact us immediately if you notice suspicious activity

Secure Shopping Tips

  • Ensure you’re on our official website (razmatazcomics.com)
  • Look for the lock icon in your browser’s address bar
  • Never share your login credentials with others
  • Use secure internet connections for online shopping

Payment Support and Assistance

Payment Questions

Contact Information:

  • Email: support@razmatazcomics.com
  • Subject Line: “Payment Question” or “Payment Issue”
  • Response Time: Within 24 hours during business days

Include in your message:

  • Order number (if applicable)
  • Last 4 digits of payment method used
  • Specific issue or question
  • Preferred resolution method

Technical Payment Issues

Common issues we can help resolve:

  • Payment method not accepting during checkout
  • Declined card with sufficient funds
  • PayPal payment processing problems
  • International payment difficulties
  • Refund status inquiries

Security Certifications and Compliance

Our Commitments

  • PCI DSS Compliance: Payment Card Industry Data Security Standards
  • SSL Certificate: 256-bit encryption for all data transmission
  • Regular Security Updates: Ongoing security monitoring and improvements
  • Privacy Protection: Payment data handled according to our Privacy Policy

Third-Party Security

  • WooCommerce Payments: Powered by Stripe’s secure payment infrastructure
  • PayPal: Industry-leading payment security and buyer protection
  • Bank-Level Security: Same security standards used by financial institutions

Contact Information

Payment Support

Email: support@razmatazcomics.com
Subject: “Payment Support” or “Billing Question”

Business Address:
Razmataz Comics
5121 Misty Creek Drive
Loveland, Ohio 45140

Emergency Payment Issues

For urgent payment problems affecting current orders:

  • Email support@razmatazcomics.com with “URGENT” in subject line
  • Include order number and brief description of issue
  • We monitor email regularly during business hours

Shop with Confidence: Our secure payment processing ensures your information is protected while providing you with convenient, flexible payment options. Questions about payments or security? Contact our support team – we’re here to help!